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Troubleshooting - Registration Process
Unlike most
applications that either have no registration or are limited to just a Serial
Code key, Maths Practice requires both a ‘User Name’ and corresponding ‘Serial
Key’ to unlock the application.
The ‘Serial
Key’ also enforces that the ‘User Name’ cannot be changed. This ensures that any
freely distributed student copies always retain the name of the initial owner.
The ‘User
Name’ and ‘Serial Key’ is unique and cannot be exchanged with other versions of
the software. Any alteration to license dates, user names or versions will
require issuing of a new name and key combination.
The
following table lists common problems encountered with registrations.
1.
Unsuccessful registration attempt
|
Problem |
Solution |
|
Forgot to provide User Name |
Need to type in ‘User Name’ provided |
|
To many or too few spaces |
Check typing |
|
Comma’s and full stops incorrectly
used |
|
Incorrect typing or use of
abbreviations |
|
The character ‘o’ rather than a zero
used in Serial Keys |
No hyphens should be used, only 0-9
and A-F |
|
‘User Name’ and ‘Serial Key’ used
with incorrect version of the software |
Check that the keys provided are for
the version you are using |
2.
Successful registration but application remains locked
|
Problem |
Solution |
|
Usage is outside the licensed date
range |
Need to obtain a new ‘Serial Key’
|
|
Check for correct system date. |
|
PC has had its system date altered
or ‘clocked backwards’
|
Remove all files that are newer than
the system date |
|
User does not have network
permission to write back to configuration files
|
Network or PC rights need to be
granted during registration process. |
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