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Maths Practice Primary School Maths Elementary School Math Educational Software Proudly
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Troubleshooting - Registration Process
Unlike most applications that either have no registration or are limited to just a Serial Code key, Maths Practice requires both a ‘User Name’ and corresponding ‘Serial Key’ to unlock the application.
The ‘Serial Key’ also enforces that the ‘User Name’ cannot be changed. This ensures that any freely distributed student copies always retain the name of the initial owner.
The ‘User Name’ and ‘Serial Key’ is unique and cannot be exchanged with other versions of the software. Any alteration to license dates, user names or versions will require issuing of a new name and key combination.
The following table lists common problems encountered with registrations.
1. Unsuccessful registration attempt
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Problem |
Solution |
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Forgot to provide User Name |
Need to type in ‘User Name’ provided |
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To many or too few spaces |
Check typing |
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Comma’s and full stops incorrectly used |
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Incorrect typing or use of abbreviations |
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The character ‘o’ rather than a zero used in Serial Keys |
No hyphens should be used, only 0-9 and A-F |
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‘User Name’ and ‘Serial Key’ used with incorrect version of the software |
Check that the keys provided are for the version you are using |
2. Successful registration but application remains locked
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Problem |
Solution |
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Usage is outside the licensed date range |
Need to obtain a new ‘Serial Key’
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Check for correct system date. |
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PC has had its system date altered or ‘clocked backwards’
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Remove all files that are newer than the system date |
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User does not have network permission to write back to configuration files
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Network or PC rights need to be granted during registration process. |
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